Shipping & Return
What regions do you ship to?
Our website is only for shipping inside USA. For international orders, send us a message through the chat option on our website or on our social media pages.
Which shipping option is best?
We offer only one shipping option based on your region. Just enter your address during checkout for our system to be able to determine what shipping option is available for you.
Order processing and cut off times
Online orders are processed at the end of every week on Fridays and are shipped out on the following Monday.
My jars weren't cold during delivery. Is this fine?
Yes, this is fine. Our packages only stay cold for about 1-2 days and for the rest of the time in transit are exposed to a controlled state of heat-induced aging. Refer above to our recommended shipping options for recommendations on ideal shipping transit times.
My order arrived but the jars leaked fluids. Is this a problem?
This is normal due to the natural fermentation inside the jars. We recommend removing them from their plastic bags and opening their lids slowly over your sink to let out the extra pressure built up inside. Then, wash off leak residue from the jar if needed and then keep refrigerated.
All sales are final. If you received the wrong items or are in an unlikely event that your jars are destroyed or spoiled in transit, we will offer a replacement. We are also not responsible for complications related to shipments being shipped to the wrong address provided by the customer.